Questions about the community, the marketplace, partnerships or your data — send them over and someone on the team will get back to you.
Also the right address for Privacy Policy and Terms queries.
O95, Sector 12, Noida 201301, Uttar Pradesh, India
The community is online-first and nationwide; the office is where the post goes.
We aim to reply within 5 business days.
Usually sooner. Support is answered in English and Hindi.
Most product questions get answered faster in the rooms — ask there and you'll usually have a reply before the day is out.
Three ways, all answered by a person. Email support@oneshopai.com for anything about your account, the community or the marketplace, or marketing@oneshopai.com for partnerships, press and legal. Call +91 91259 14632 between 10am and 6pm IST, Monday to Friday. The form on this page reaches the same inbox as the first address.
We aim to reply within five business days, and usually sooner. If it is urgent, call +91 91259 14632 between 10am and 6pm IST, Monday to Friday. Questions about actually using OneShopAI are answered fastest inside the community rooms, where other members can weigh in too.
Use support@oneshopai.com for anything about your account, the community or the marketplace. Use marketing@oneshopai.com for partnerships, press, and questions about our Privacy Policy or Terms of Service. Both reach a person — picking the right one just saves an internal hand-off.
Our office is at O95, Sector 12, Noida 201301, Uttar Pradesh, India. The community itself is online-first and nationwide, with meetups, hackathons and workshops run in person, so being outside Delhi NCR does not put you at the back of any queue.
Yes. Support is answered in English and Hindi, by email and on the phone during office hours. The site and the learning material are written in English, but you never have to switch language to ask a question or get help with your account.
Yes. Sellers are community members first, so the usual route is to join, build something worth listing, then email marketing@oneshopai.com with what you have made. Partnership and press enquiries go to the same address, and we will point you at the right person from there.